Claim Director, Plan & Change
Thursday, April 23
11:20 am – 12:00 pm
Insurance and the Aftermarket – The Allstate Story
Randy will help make sense of the new cycle of change as the insurance, repair and related industries are on a collision course with innovation and technology advancements that will significantly transform the traditional business models for those entities. Customer expectations have been shaped by “connected” capabilities and the dawn of the age of connected vehicles has arrived. What does this mean to Allstate and how will relationships form in the uncertain world of transformation? Some of these innovations will shake the very foundations of how we’ve always done business. Those that see that picture and adapt will have a very bright tomorrow. Those that take a “wait and see” attitude may never catch up.