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CIECA Announces Webinar on How Activating AI and Network Connections Is Redefining the Claims and Repair Experiences

The Collision Industry Electronic Commerce Association (CIECA) announced that its next CIECAST webinar is scheduled for Thursday, August 19 at 11 am PST/1 pm CST/ 2 pm EST: “How Activating AI and Network Connections is Redefining the Claims and Repair Experiences.” The webinar will feature Marc Fredman, chief strategy officer, and Shivani Govil, chief product officer, from CCC Intelligent Solutions Inc. (CCC).

“There are two prominent yet competing trends driving our industry: increasing complexity over the long term and consumers’ desire for simplicity,” said Fredman. “Both challenges can be solved with data.”

“Our discussion is for those ready to embrace the capabilities and connections that will allow them to extract meaningful insights and embed actionable information into every step of the customer journey,” said Govil. “Through the power of mobile, artificial intelligence (AI), telematics, and more, these experiences can unlock new business possibilities – and meet new consumer expectations.”

Topics will include:

  • Macro trends impacting all segments of the collision industry
  • How today’s technologies — cloud, AI, mobile, and telematics are being utilized across the industry
  • The role ecosystems play in delivering transformation and touchless experiences

All industry segments, including CIECA members and non-members, are invited to attend. Following the presentation, there will be a Q&A session.

Marc Fredman

Marc Fredman is the chief strategy officer responsible for strategy, new markets, mergers and acquisitions, and alliances at CCC, leading the delivery of the company’s vision to be the global platform powering the future of the multi-trillion-dollar insurance and automotive economy.

Prior to this role, Fredman was senior vice president of Strategy, Product Management, and Marketing and has been instrumental in helping the company build an advanced cloud-based SaaS platform connecting insurers, collision repairers, OEMs, parts suppliers and others, and equipping customers with CCC solutions that leverage the latest in AI, internet of things (IoT), customer experience, and digital workflow technologies.

Before joining CCC in 2014, Fredman spent a decade with The Boston Consulting Group. As a core member of the firm’s technology and corporate development practices, he advised Fortune 500 CEOs and boards on growth and portfolio strategy. Prior to BCG, Fredman held strategy and innovation roles at Bank One, where he also founded the leading Health Savings Account administrator in the U.S.

Fredman has been awarded multiple patents in financial technology and transaction processing. He earned his bachelor’s degree in honors philosophy from Georgetown University and his master’s in finance and marketing from Northwestern University’s Kellogg School of Management.

Shivani Govil

Shivani Govil is the chief product officer responsible for advancing the company’s strategic vision by delivering innovative solutions that help keep people’s lives moving forward and meet customer needs.

A technology veteran, Govil has previously held leadership roles at leading software companies, including Sage Software (the UK’s largest publicly-held software company), SAP and Agile software (now Oracle). Her early career included strategy consulting at Andersen and working at two Silicon Valley start-ups.

Govil is passionate about creating products that delight users and solve real-world problems. She is at the frontier of digital transformation and the use of technologies such as AI, IoT, mobile, data, analytics, automation, etc. In addition, she has built strong open partner ecosystems and is a recognized industry thought leader and a frequent speaker at industry events as well as universities including Stanford, Carnegie Mellon, Berkeley and MIT.

Govil has a master of science degree in Engineering from Princeton University and a bachelor of science in engineering from the Indian Institute of Technology, Bombay.

Attendees can earn Automotive Management Institute (AMi) credit toward an industry-recognized professional designation and specialty degree by attending this webinar.

To register for the CIECAST, visit https://register.gotowebinar.com/register/8181298213511907342?source=website.


The Collision Industry Electronic Commerce Association (CIECA) develops and promotes electronic communication standards that allow the collision industry to be more efficient. It is the vision of CIECA to have an e-commerce-enabled collision industry that allows all industry segments to communicate electronically, independent of platform or software used. CIECA membership is open to the collision industry and related segments, which includes repairers, insurers, OEMs, information technology companies, appraisal services, new and aftermarket parts suppliers, materials suppliers, equipment and tool companies, rental car companies, salvage and towing.

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